In addition, employee involvement has been well recognized for its importance towards quality performance and quality improvement, meaning that the involvement is critical to the total quality management strategy. Besides, the rapid advances in technologies and policies at both national and international levels require businesses to have good quality performance and quality improvement systems in place.
The current trend of regional and international integration has brought numerous opportunities and challenges to the survival and growth of every business due to the significant increase in fierce competition on the marketplace. In addition, it was found to be negatively affected by the house–work distance and overtime work, which are two new factors proposed in this study.
In the empirical case of garment enterprises in Binh Duong industrial parks, it was found that job satisfaction and employee performance are positively affected by eight factors: (1) reward and recognition (2) development and training (3) job promotion (4) income (5) work environment (6) relationship with superiors (7) relationship with colleagues and (8) work procedure and role. These issues were carefully considered in this study to investigate their impacts on the employee satisfaction and performance. Specifically, as a common phenomenon, most employees working in industrial parks not only live far away from their workplaces as well as work a lot of overtime. Thus, this study aimed at identifying key factors affecting employee performance so that businesses can create proper policies and actions to improve their overall performance. One of the preferred approaches is to enhance their employee performance thus, fully capturing its determinants is critical. In responding to the current international integration and fierce competition on marketplace, over the last few decades, most businesses have tried to continuously improve their performance for better competitiveness.
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